Jessica Chao
Organizational Consultant 4
Human Resources
Chancellor/EVC/FAS

Pharmd MBA designer with over ten years of experience in hospital operations and management; currently launching the Clinical Innovation Center (the merging of medicine, people, tech, & systems) at UCSF.

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Previously, I have also led product design work and still advise various startups in San Francisco.

"Healthcare is fundamentally a service, you must disrupt the service before you introduce the tech; or else you are just putting a new brain into an old body."

“It is what it is. Humanity and technology grows the way it grows. Trying to stop it by being a ‘I like things the way they were,’ type of person is shortsighted. There are always advantages and disadvantages, and who knows what we’ll evolve into as humans.” Data

Education & Training

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• Residency Health-System Pharmacy Administrative Residency Johns Hopkins Medicine 6/2012
• MBA Health Services Management Johns Hopkins University 06/2012
• PharmD Pharmacoeconomics, Therapeutics University of Washington School of Pharmacy 6/2010
• BS Biochemistry University of Washington 6/2006

Publications (3)

Top publication keywords:
TriageMedical Records Systems, ComputerizedHospitalsSan FranciscoSelf CarePneumonia, ViralAppointments and SchedulesPatient ParticipationPatient PortalsCoronavirus InfectionsDeliriumPandemicsAcademic Medical CentersDiagnostic Self EvaluationBetacoronavirus

• Outcomes Following Implementation of a Hospital-Wide, Multicomponent Delirium Care Pathway.
  Journal of hospital medicine 2021 LaHue SC, Maselli J, Rogers S, Casatta J, Chao J, Croci R, Gonzales R, Holt B, Josephson SA, Lama S, Lau C, McCulloch C, Newman JC, Terrelonge M, Yeager J, Douglas VC
• Rapid design and implementation of an integrated patient self-triage and self-scheduling tool for COVID-19.
  Journal of the American Medical Informatics Association : JAMIA 2020 Judson TJ, Odisho AY, Neinstein AB, Chao J, Williams A, Miller C, Moriarty T, Gleason N, Intinarelli G, Gonzales R
• A step towards equitable clinical trial recruitment: a protocol for the development and preliminary testing of an online prostate cancer health information and clinical trial matching tool.
  Pilot and feasibility studies 2019 Borno HT, Bakke BM, Kaplan C, Hebig-Prophet A, Chao J, Kim YJ, Yeager J, Cinar P, Small E, Boscardin C, Gonzales R